If Seafarer's complaint is not sorted out by the company, the seafarer has the right to approach to the Director General of Shipping or Seamen's Employment Office of the relevant flag authority. The company will cooperate fully with the seafarer and the authorities to resolve the grievance of the seafarer. Visitor to our office or any Vendor of our company can place feedback or lodge customer complaint and address their grievances by writing directly to Managing Director of the company by email email@example.com or send a letter by post to any of the company's offices. A record is maintained in our office on corrective actions. We shall resolve all complaints within 30 working days.